Support

Reach us at [email protected]. Abuse reports made inside the app are reviewed within 24 hours; email replies usually come within a couple of days.

Common questions

My workout didn't show up

Kiln reads Apple Health. Open the Health app and confirm the workout is there and that Kiln has read access (Health → Sharing → Apps → Kiln). Verified samples arriving within 24 hours of the 4 am lock still score.

Why is some of my XP grey?

Grey-blue XP is phantom — self-reported, unverified. It counts, but it's lesser. Discipline deeds graduate to verified after thirty honest days; other self-reports convert when a matching verified sample arrives.

How do parties work?

Create a party and share the invite link, or open a link someone sent you. Four to eight people who see each other's sheets. Chat is private — stored as encrypted CloudKit fields we cannot read, except a message you explicitly report.

Managing your subscription

Kiln Pro is managed in your App Store account settings. Subscriptions auto-renew until canceled.

Deleting your account

Settings → Privacy → Delete account erases your character everywhere and posts an anonymized departure to your party. You can also revoke Kiln under Settings → Apple ID → Sign-In & Security.